Recognizing the importance of a seamless customer experience, Taco Bell sought a solution that would streamline the ordering process while maintaining the highest standards of quality and service.
The restaurant made the strategic decision to introduce self-service kiosks at over 5,000 locations, all within a tight deadline, as a way to enhance the customer experience and maintain top-notch quality and service.
DAVACO provided a comprehensive solution by meticulously managing the installation of 10,000 self-ordering kiosks across Taco Bell's vast network of over 5,000 locations.
The project encompassed a range of essential tasks, including conducting meticulous site surveys before installation, securing necessary permits, handling all high and low-voltage electrical work, verifying content, and providing ongoing maintenance services.
Project Management and Program Oversight
Pre-Installation Site Survey of Each Location
Scope and Inventory List Development
Permit Procurement as Required by Each Municipality
Receipt of all Components to be Installed in DAVACO Warehouse Facilities
High and Low-Voltage Electrical Work
Confirmation/Trouble-shooting of Loaded Media Content
Installation of Self-Ordering Kiosk
On-Going Maintenance Services Provided as Needed
Enhanced Customer Experience
Increased Order Capacity
Discover the DAVACO Difference
DAVACO is the industry's leading facilities management services company that supports a diversified base of clients across both the public and private sectors with the development, transformation and maintenance of their physical sites.