![Night view of a Taco Bell restaurant, purple lights illuminating the storefront, with colorful signs in the windows advertising new menu items.](https://www.davaco.com/hs-fs/hubfs/taco-bell-hero.png?width=1350&height=500&name=taco-bell-hero.png)
TACO BELL
CASE STUDY: SELF-ORDERING KIOSK INSTALLATION
![TACO BELL Logo](https://www.davaco.com/hs-fs/hubfs/taco-bell-logo.png?width=250&height=96&name=taco-bell-logo.png)
Taco Bell Self-Ordering Kiosk InstallationPro
Client Need
Recognizing the importance of a seamless customer experience, Taco Bell sought a solution that would streamline the ordering process while maintaining the highest standards of quality and service.
The restaurant made the strategic decision to introduce self-service kiosks at over 5,000 locations, all within a tight deadline, as a way to enhance the customer experience and maintain top-notch quality and service.
DAVACO'S SOLUTION
DAVACO provided a comprehensive solution by meticulously managing the installation of 10,000 self-ordering kiosks across Taco Bell's vast network of over 5,000 locations.
The project encompassed a range of essential tasks, including conducting meticulous site surveys before installation, securing necessary permits, handling all high and low-voltage electrical work, verifying content, and providing ongoing maintenance services.
Project Included:
- Project Management and Program Oversight
- Pre-Installation Site Survey of Each Location
- Scope and Inventory List Development
- Permit Procurement as Required by Each Municipality
- Receipt of all Components to be Installed in DAVACO Warehouse Facilities
- Plumbing Services
- High and Low-Voltage Electrical Work
- Confirmation/Trouble-shooting of Loaded Media Content
- Installation of Self-Ordering Kiosk
- On-Going Maintenance Services Provided as Needed
Client Benefits
- Nationwide Consistency
- Enhanced Customer Experience
- Reduced Downtime
- Increased Order Capacity
![Closeup of a large LCD touchscreen reading 'Order and Pay Here' at a Taco Bell.](https://www.davaco.com/hs-fs/hubfs/our-work-taco-bell.png?width=600&height=600&name=our-work-taco-bell.png)
![Kitchen of a Taco Bell Restaurant, with two employees at work at the stainless steel appliances that line the prep area.](https://www.davaco.com/hs-fs/hubfs/taco-bell-kitchen.png?width=400&height=400&name=taco-bell-kitchen.png)
![Front counter of a Taco Bell restaurant, featuring colorful LCD touch screens for customer self-service, allowing for faster order pickup.](https://www.davaco.com/hs-fs/hubfs/taco-bell-counter.png?width=400&height=400&name=taco-bell-counter.png)