Amazon Go

TECHNICAL SUPPORT & REPAIR FIELD SUPPORT TEAM

DAVACO's Role: Project Management, Coordination, and Support of Technical Solutions for On-Demand Repairs and Assistance in Small Format Stores

PROJECT SCOPE

Technician Calls Range From 30 Minutes to Several Hours (National Average is 3.14 Hours On-Site)
On-Site Response Expected Within 4 Hours for Highest Service Level
91% Of Repairs Are Completed at Night
DAVACO’s North American Call Center Responds to Service Inquiries 24/7/365 And Dispatches Approximately 150 Tickets Per Month
Support Training Online for the Field Support Team
Guidance for Engineers Should Problems Arise On-Site
The DAVACO Team Worked on a Simplified Process in Line with Amazon S.O.P.s

RESULTS

Improved Service Metrics by Dispatching the Right Engineer for the Job and Enhancing Overall Service Quality
Higher First-Time Fix Rate Than Prior to DAVACO Providing Services
SLA Compliance Improved From 30 Percent to 80 Percent Within Three Months Solution Rollout

Automated exit and entrance of Amazon Go, a self-serve grocery store. Image shows black shelving with food items and a subway-style automated entrance and exit bar.

Black end cap of a store aisle inside Amazon Go, featuring white coffee mugs and bright orange coffee to match Amazon's color scheme.

Bright grocery aisle inside Amazon Go, showing natural-colored food packaging for an eco-friendly feel, with bright beverages lining the side aisles.

ON-SITE OR REMOTE TECH SUPPORT - WE DO IT!

WHAT HAPPENS

NEXT?

SCHEDULE A CALL WITH AN EXPERT

1 (2)

WE CUSTOM BUILD A SOLUTION THAT WORKS

1 (3)

REST ASSURED WHILE WE GET YOUR PROJECT DONE

BRING US YOUR PROJECT, WE'LL HANDLE THE REST

DAVACO is industry's leading INTEGRATED FACILITY SERVICES company that supports a diversified base of clients across both the public and private sectors with the DEVELOPMENT, TRANSFORMATION, and MAINTENANCE of their physical sites.